Operational order
Unified tray, statuses, forms and traceability.
Intelligent omnichannel to serve faster and with control
Unify multi-agent WhatsApp, web chat, WebCall and calls in a single tray. Distribute conversations, automate with AI and measure productivity in real time.
Connect all your channels. Automate. Grow.
Nebula One transforms the way your company communicates: combine all your digital channels in one place, automatically distribute conversations between your agents and improve your response times with each interaction.
From 3 Agents
Multipurpose and scalable to manage calls, chats and messages from a single tray.
Campaign management structure
Easily organize teams, clients, and goals by campaigns, services, or products.
Omnichannel
Calls, WhatsApp, web chat and WebCall integrated into a single platform so that your client always has a channel available
Agent Web Workspace
A web desktop for your agents, without installations, with everything they need to answer calls and chats from anywhere.
Serves 24/7 with artificial intelligence
Voice and chat bots that respond without human intervention, resolve frequently asked questions, confirm appointments and free up your team's time.
Official multi-agent WhatsApp
Manage your company's WhatsApp with multiple agents at the same time and complete traceability of each conversation.
Attendance and productivity reports
Analyze performance, response times and interaction volumes, with integration to Power BI for an advanced view.
Online training and coaching
Listen and read interactions to train your agents, improve scripts and increase the quality of service.
Support and updates
Specialized technical support and continuous updates included, so that your omnichannel operation never stops.
key benefits
Less chaos, more control and better response times.
Faster responses
Automatic distribution and prioritization by rules.
Control and quality
Supervision, coaching and standardization with AI.
Productivity per agent
States and history to work orderly.
AI agents for calls and chats:
first automatic attention, data collection and classification.
Specialized technical support
Specialists trained to meet your requirements and ensure the continuity of your operation.
No permanence
Use one for as long as you need, without permanence clauses or cancellation penalties.
Service commitment.
High availability and constant support so that your communication never stops.
Easy to use
Intuitive interface so that your team adapts quickly, without eternal learning curves.
Characteristics
Omnichannel agents
A single agent, all channels. Take calls and chats at the same time from a single, intuitive and easy-to-use interface.
Automatic Dialing
Five dialing modes (predictive, power, progressive, manual and preview) to make your telephone campaigns faster and more efficient
Contacts
Contact sheets with detailed and customizable information, so that each conversation is more relevant and personalized
Integrations
Connect your CRM or applications through our API to sync contacts, tickets, calls and more in real time.
Forms
Display on-screen forms to the agent to capture key data during the call or chat and send it directly to your systems.
Surveys
Launch surveys at the end of the interaction and measure customer satisfaction to improve processes and scripts.
Call recording
Record all calls and listen to them easily. Store them in Nebula for up to 2 years, depending on contracted capacity.
Artificial intelligence
Automate service, improve message writing and use simultaneous translation in real time to speak your customers' language.
Attendance control
Monitor attendance, session times and breaks to optimize team productivity and availability.
Editions available
Choose the edition that best suits your needs or combine them to create a complete omnichannel experience
| Edition | Nebula One Start | Nebula Pro (Chat & WhatsApp) | Nebula One (Video/WebCall) |
|---|---|---|---|
| Channels included | Incoming and outgoing calls | Calls, WhatsApp, web chat, social networks | Video call and web call |
| Automation with AI | Intelligent voice assistant, sentiment analysis | Chatbots, auto-suggestions, translation | Translation and analysis of emotions during the video call |
| Monitoring and reporting | Call reports, recordings, queues | Chat metrics, response times | Session report and user satisfaction |
| Integration with Nebula Voice | Complete | Partial | Complete |
| Ideal for | Call centers, telephone sales, personalized attention | Digital support, ecommerce, 24/7 attention | Consulting, personalized technical or commercial attention |
| 24/7 Availability | Yeah | Yeah | Yeah |
| Agent Scalability | Yeah | Yeah | Yeah |
| Combined mode (embedded editions) | Chat & Video Compatible | Voice & Video Compatible | Voice & Chat Compatible |
Don't know which edition to choose? Schedule a session with a specialist and together we define the best configuration for your company.
Artificial Intelligence that enhances your attention
Copilot you can translate chats, receive writing suggestions and transcribe call recordings to gain speed and consistency; and with Virtual Agents you can answer calls and chats, collect information and execute commercial, survey and customer service processes, referring to a human agent when necessary. Can we help you choose? Let's put together a plan tailored to you, at no cost or commitment.
Can we help you choose?
Let's put together a plan tailored to you, at no cost or commitment.