Omnichannel attention with human agents and AI
Centralize calls, WhatsApp, Instagram, Facebook campaigns, agents and reports in a single platform. Attend with human agents, virtual or hybrid models according to the needs of your operation.
El centro operativo de tu atención omnicanal
From One you can manage channels, campaigns, agents, distribution rules, supervision, reports and artificial intelligence, keeping the operation organized from a single place.
Omnichannel campaigns
Organize attention by areas, services, products, locations, clients or business lines.
Agents and teams
Manage users, schedules, states, breaks, skills, availability and service roles.
Connected channels
Telephony, WhatsApp, Instagram, Facebook and AI agents within a unified operation.
Automation with AI
Intelligent agents that answer calls and chats 24/7, answer questions and escalate to humans if necessary.
HUMAN, VIRTUAL OR HYBRID ATTENTION
AI + HUMAN
With Nebula One you can define which processes your human team handles, which are automated by AI, and when both should work together.
HUMAN ATTENTION
For consultative sales, specialized support, negotiation and sensitive cases.
VIRTUAL ATTENTION
For repetitive processes, frequent queries, validations, reminders or flows that can be automated.
HYBRID ATTENTION
AI attends first, collects information and escalates to the human team when the case requires it.
SERVE YOUR CUSTOMERS AS THEY PREFER TO COMMUNICATE
Nebula One allows you to centralize different service channels so that your team works with greater order, traceability and speed.
Multi-agent WhatsApp Business
Serve your company's WhatsApp with several agents, history, templates, chat distribution and conversation control. Official Meta Waba integration.
Telephony
Manage inbound and outbound call campaigns, with agents, forms, rules, recording and reports.
Automated channels
Activate automatic flows, calls, chats or AI agents to support repetitive or high-volume processes.
Facebook and Instagram
Social media integration
the interface where your agents serve
From Oper, your agents serve the campaigns configured in One, manage calls, chats, history, forms and transfers from the same work experience.
Functionalities
- Exclusive work area
- Omnichannel inbox.
- Conversation history.
- Agent states.
- Pauses and availability.
- On-screen forms.
- Templates and quick responses.
- Transfers.
- Escalation.
- Inactivity alerts.
- Campaign attention.
AI INTEGRATED INTO ONE OPERATION
Nebula AI enhances omnichannel service with Copilot for human agents, chat AI agents, voice AI agents, summaries, translation, writing improvement and conversation analysis.
Copilot for agents
Writing, translation, suggestions, summaries and contextual support.
Voice and chat AI agents
Serve calls or digital conversations according to defined flows.
Single training
Train a knowledge base and use it in voice and chat AI agents.
Automatable processes
Sales, collections, appointments, support, surveys, confirmations and reminders.
VISUALIZE WHAT HAPPENS IN YOUR OPERATION
Supervise agents, campaigns, queued interactions, service times, productivity and results per channel.
SUPERVISE YOUR OPERATION AND MEASURE WHAT HAPPENS
Visualize agents, campaigns, queued interactions, service times, productivity and results per channel.
Functionalities
- Connected agents.
- Available, busy or paused agents.
- Queued interactions.
- Abandonments.
- 360 real-time monitoring.
- Service times.
- Productivity per agent.
- Load per campaign.
- Call recording.
- Chat history.
REPORTS AND OPERATIONAL INTELLIGENCE
Supervisors can monitor agents, campaigns, interactions, service times and operational load to make timely decisions.
Metrics
- Interactions per campaign.
- Assistance per agent.
- Conversations served.
- Conversations not served.
- Response times.
- Abandonments.
- Service level.
- Productivity.
- Occupancy.
- Participation per agent.
- Satisfaction surveys.
- PowerBI integration.
CHOOSE THE LEVEL OF OPERATION YOUR COMPANY NEEDS
onE Start
Telephony or WhatsApp
Start with the main channel of your operation: calls or multi-agent WhatsApp.
See plans
ONE PRO
Telephony + WhatsApp
Centralize calls and WhatsApp conversations in a single operation.
See plans
ONE MAX
Telephony + WhatsApp + Facebook + Instagram
Scale your operation with calls, messaging and social networks.
See plansONE FREQUENTLY ASKED QUESTIONS
Does One Start include telephony and WhatsApp at the same time? +
No. One Start allows you to choose an initial channel: Telephony or WhatsApp. If you need both, the recommended plan is One Pro.
Is Nebula One just an artificial intelligence solution? +
No. Nebula One is an omnichannel platform to manage channels, campaigns, agents, supervision, reports and integrations. Artificial intelligence is an additional layer that allows assisting human agents and automating processes.
Can I serve with human agents and AI? +
Yes. Nebula One allows hybrid models where AI serves first, collects information, classifies the case and escalates to a human agent when necessary.
Do AI agents only answer frequently asked questions? +
No. AI agents can execute complete processes such as collections, appointment scheduling, sales, support, surveys, confirmations and follow-up.
Does AI count as a channel? +
No. Nebula AI is a transversal layer that can enhance the contracted channels.
Can I use WhatsApp with several agents? +
Yes. Nebula One allows managing WhatsApp Business in a multi-agent way, with history, chat distribution, templates and traceability.
Are Meta charges included? +
No. Meta charges, messages, templates, conversations or costs associated with WhatsApp, Facebook or Instagram are billed separately when applicable.
Can I integrate Nebula One with my CRM? +
Yes. Nebula One can be integrated with CRM, appointment systems, support platforms, databases or own applications.
Don't know where to start?
We help you identify whether your company should start with Telephony, multi-agent WhatsApp, or a more complete omnichannel operation.
