An omnichannel experience for your guests and your team.
Nebula integrates your hotel's channels—reservations, reception, and in-room service—into a single cloud platform, eliminating dependence on traditional hardware and improving the guest experience.
The challenge of the hotel sector
The guest has changed: they now expect immediate and digital attention.
Today your guests want to communicate however it is easiest for them: WhatsApp, web chat or a call from your page. And your operation needs a flexible, secure and cloud-accessible solution, reducing installation and maintenance costs.
Main difficulties
- Lack of a single channel to centralize calls, messages and reservations.
- High installation and maintenance costs of telephone systems.
- Impersonal experiences due to lack of personalization and tracking.
- Lack of metrics to measure productivity and quality.
The Solution: The Nebula Ecosystem for Business
Your business, with the technology and support it deserves.
WebCall — Digital intercom in the cloud
WebCall replaces traditional intercom: guests communicate with reception or room service from their room, and each request is routed to the correct area
Reservations and omnichannel service
Centralize WhatsApp, web chat and WebCall in a single tray to manage queries, reservations and requests from your website or social networks, with automatic assignment to your team.
Artificial intelligence
Copilot translates and corrects messages, suggests responses and generates summaries to speed up service. In addition, Virtual Agents can answer calls and chats for reservations, take information and refer to your team when necessary.
Main benefits for Hotels
More productivity. Less costs. Better experience.
Efficient communication through the channel that the guest prefers.
Connect your team and your guests from anywhere, with clear processes and traceability.
Centralize your communications
A single line for reservations and concierge, no matter how many hotels you manage.
Remote or hybrid operation
Your team works from wherever, with control and visibility.
Virtual numbers
Activate local numbers in key countries for your guests and make it easy for them to contact you as if it were a national call.
Cost reduction
By eliminating telephones in rooms and traditional intercom, you reduce maintenance costs
Virtual Cytophony
Improve your guests' experience with instant communication in every corner of your hotel.
Hotel use case
How Nebula boosts communication in hotels.
GH suites
Centralized reservations and 24/7 attention Implemented: ONE for reservations + WebCall (cloud intercom) + AI Agents Objective: centralize lines, reduce times and modernize the experience.
We unified all reservation lines… reducing costs and offering a more modern experience to guests. We implemented AI agents to automatically answer calls and replaced intercom with WebCall, reducing costs and offering a more modern experience to guests.
Fernando Hernandez
Director of operations
Results
- Total centralization of reservation lines in a single channel.
- Reduction in average service time by more than 40%.
- Continuous availability with AI agents answering calls 24/7.
- Reduction in operating costs by eliminating traditional intercom.
- Boosting reservations from Peru and Argentina with local numbers.
- Greater control and traceability of calls and reservations.
The nebula method to transform your communication.
Three steps. A better way to communicate.
1
Assessment
We understand your operation:
We analyze your communication flows, contact points and current tools to design a personalized plan that optimizes the attention, productivity and experience of your customers.
2
Assisted GoLive
Guided Nebula Deployment:
We configure and customize the solution according to your operation, we carry out tests, we train your team and we accompany you so that you start operating without friction from day one.
3
We Got You
Continuous support:
At Nebula we don't just implement: we accompany you throughout the entire process. You receive technical support, permanent updates and new features, always included in your plan.
Let's talk about how to transform your communication.
Tell us your challenge: sales, support, multi-agent WhatsApp, call center, AI or the process you want to optimize.
Let's talk about how to transform your communication.
Tell us your challenge: sales, support, multi-agent WhatsApp, call center, AI or the process you want to optimize.