Efficient care, satisfied patients
Centralize calls, WhatsApp and web chat on a single platform. Automate scheduling with an autonomous AI Agent and refer to humans when required, maintaining control and traceability.
The challenge of the health sector
Your patients expect agile, humane and uncomplicated care.
In clinics and offices, the volume of requests to schedule or confirm appointments overwhelms the reception. Without automation, absences increase, tasks are duplicated and the patient perceives disorder.
Main difficulties
- Reception saturated by repetitive scheduling and confirmations.
- Patients who wait for a response and go to another provider
- Manual reprogramming that generates errors and confusion
- Little traceability: it is not known who attended, what was said and what was agreed
- Lack of metrics to improve dating operations
The solution: the Nebula ecosystem for health
Centralize all your attention in one place.
WebCall – Digital intercom in the cloud
Your voice communications in a single, versatile, easy-to-use tool:
- Main line with automatic greeting and IVR by specialty or location.
- Transfers between receptionists, doctors and care areas.
- Call recordings, metrics and reports.
Reservations and omnichannel service
Improve communication and productivity with calls and chats in a single tool.
- Centralize WhatsApp, WebChat and WebCall in a single tray.
- Allows you to manage queries, reservations and requests from the website or social networks.
- Bots for initial interaction with the patient with automatic routing.
Artificial intelligence
- Autonomous AI agent: schedule, confirm and reschedule appointments via calls and chat. Capture data, validate rules and escalate to human if the case requires it.
- Copilot: translate chats, suggest responses and transcribe calls to record and improve consistency.
Main benefits for the health sector
Better attention. More control. Less stress.
High volumes of calls and messages
Automatic distribution of calls and chats between available agents, with smart queues and prioritization by service.
Smart assignment
by specialty, location, schedules and priority
Remote or multi-site operation
Doctors, areas and receptionists connected from anywhere.
Delays in response
Immediate response with automated bots and intelligent assignment of agents by specialty or clinic.
Lack of traceability in care
Detailed recordings, records and reports by patient, agent and clinic.
More confirmed appointments, fewer no-shows
automated reminders and confirmation
Use case
Transforming patient care with Nebula One
Ortofed Clinic
What was implemented: Nebula one Appointments and Nebula Voice Clinics.
With Nebula One we modernize all care: we now manage patient requests through WhatsApp and the call center agents communicate directly with the clinic areas. Care is more agile, orderly and closer to our patients.
Paula Gomez
Patient Service Coordinator
Results
- 50% less time assigning appointments.
- More agile and organized attention by centralizing calls and chats on a single platform.
- WhatsApp successfully implemented, with more than 60% of requests managed through this channel.
- Direct communication between the call center and the medical or administrative areas, without reprocessing.
- Fewer errors in programming and reduction of repetitive tasks.
- Greater patient satisfaction, reflected in surveys and positive comments.
- Real-time monitoring of team attention and productivity.
- Operational continuity even during extended hours and remote work.
The nebula method to transform your communication.
Three steps. A better way to communicate.
1
Assessment
We understand your operation:
We analyze your communication flows, contact points and current tools to design a personalized plan that optimizes the attention, productivity and experience of your customers.
2
Assisted GoLive
Guided Nebula Deployment:
We configure and customize the solution according to your operation, we carry out tests, we train your team and we accompany you so that you start operating without friction from day one.
3
We Got You
Continuous support:
At Nebula we don't just implement: we accompany you throughout the entire process. You receive technical support, permanent updates and new features, always included in your plan.
Let's talk about how to transform your communication.
Tell us your challenge: sales, support, multi-agent WhatsApp, call center, AI or the process you want to optimize.
Let's talk about how to transform your communication.
Tell us your challenge: sales, support, multi-agent WhatsApp, call center, AI or the process you want to optimize.