More clients, less effort
Centralize calls, WhatsApp, web chat and social networks on a single platform. Automate responses, accelerate sales and offer a fluid experience in each contact
The challenge of the commercial sector
Your clients ask everywhere… and your team is not enough
In retail, inquiries about availability, prices, shipping, exchanges and guarantees arrive through various channels. If there is no order, sales are lost, response times increase and the customer experience decreases.
Main difficulties
- Manual attention to interactions. (calls, chats)
- Loss of sales opportunities
- Lack of channel centralization
- High response times.
- Poor traceability of care.
- Lack of automation
- Delay in responses that impact sales.
The solution: the nebula ecosystem for retail
Connect voice, digital attention and AI to make your operation fast, orderly and measurable.
IP telephony in the cloud
Calls with IVR, queuing, recording and routing so you don't miss opportunities.
Omnichannel service
Unified tray, intelligent distribution, campaigns and agent control.
Artificial Intelligence applied to business
Copilot and virtual agents to speed responses, automate processes, and escalate to humans when it matters.
Main benefits for Retail
Sell more. Serve better. Operate easier.
Sell more with faster responses
Centralize channels and accelerate attention.
Improve after-sales and build loyalty
Cases with tracking for changes, guarantees and claims.
Attention without chaos
Automatic assignment by team, store or campaign.
Automate with AI
It takes information, resolves FAQs and refers to a human when it matters.
Cost control
With plans from 3 users, you maintain control of costs
Prepare for peak seasons:
Control and supervision to operate without losing conversations.
Retail use case
E-commerce in Latin America
Resting Matresses
What was implemented: Omnichannel for sales integrating telephony + WhatsApp.
With Nebula ONE we support the entire operation of our e-commerce in Latin America. Local numbers per country make it easy for customers to contact us by call or WhatsApp, eliminating international friction and costs.
Carla Hernandez
Ecommerce Director LATAM
Results
- Unified channels on a single platform.
- 45% less response time.
- 30% more conversions through WhatsApp.
- Local attention by country with national numbers.
- 24/7 with remote agents and automation.
- Reports and centralized supervision by channel, campaign and country.
The nebula method to transform your communication.
Three steps. A better way to communicate.
1
Assessment
We understand your operation:
We analyze your communication flows, contact points and current tools to design a personalized plan that optimizes the attention, productivity and experience of your customers.
2
Assisted GoLive
Guided Nebula Deployment:
We configure and customize the solution according to your operation, we carry out tests, we train your team and we accompany you so that you start operating without friction from day one.
3
We Got You
Continuous support:
At Nebula we don't just implement: we accompany you throughout the entire process. You receive technical support, permanent updates and new features, always included in your plan.
Let's talk about how to transform your communication.
Tell us your challenge: sales, support, multi-agent WhatsApp, call center, AI or the process you want to optimize.
Let's talk about how to transform your communication.
Tell us your challenge: sales, support, multi-agent WhatsApp, call center, AI or the process you want to optimize.