Copilot for agents
Assists the agent during attention with writing, translation, suggestions and contextual support.
Artificial intelligence to attend, assist and automate conversations
Nebula AI powers your operation with Copilot for human agents, intelligent conversation analysis and voice and chat AI agents. Improve attention, automate processes and make decisions with real information from each interaction.
AI INTEGRATED INTO THE NEBULA ECOSYSTEM
Nebula AI is a transversal layer that powers Voice and One, helping your teams assist human agents, analyze conversations and automate processes by voice or chat. It can work with calls, WhatsApp, web chat, Facebook, Instagram and other channels connected to Nebula One.
Conversation analysis
Transcribes, summarizes, detects topics and analyzes signals of satisfaction or dissatisfaction.
Voice AI Agents
Attend calls, capture information, execute flows and escalate to humans.
Chat AI Agents
Attend digital conversations, respond, guide processes and refer cases when necessary.
AI THAT HELPS YOUR TEAM WHILE ATTENDING
Attention support
AI helps the agent with context, suggestions and guidance during the conversation.
Writing improvement
Converts basic responses into clearer, more professional and appropriate messages for the client.
Chat translation
Facilitates the attention of clients in other languages from the same conversation flow.
Response suggestions
Proposes responses according to the context of the conversation, history and configured process.
CONVERT CALLS AND CHATS INTO USEFUL INFORMATION
Sentiment analysis
Identifies signals of satisfaction, dissatisfaction, frustration, interest or risk within the conversation.
Topic detection
Recognizes the main reasons for contact, frequent requests, objections, claims or client interests.
Automatic summaries
Summarizes calls or chats to facilitate commercial follow-up, support, quality or auditing.
Transcription and consultation
Allows converting voice conversations into text to search for information, review cases and document interactions.
HUMAN, VIRTUAL OR HYBRID ATTENTION
AI+ HUMAN
Nebula allows you to design the operation according to the process: calls and chats attended by your human team, or by AI agents, and others can start automated and escalate to a person when necessary.
HUMAN ATTENTION
The agent attends and the AI supports with context, writing, translation and summary.
VIRTUAL ATTENTION
The AI agent attends, captures data, executes flows and records results.
HYBRID ATTENTION
The AI attends first, collects information and escalates to a human agent when required.
ONE SINGLE TRAINING FOR VOICE AND CHAT AI AGENTS
Train once and use the same intelligence on multiple channels
With Nebula One AI you train a single knowledge base for voice and chat AI agents, maintaining consistent responses on calls, WhatsApp, web chat and other channels, without duplicating configurations or trainings.
One single intelligence to attend by call or chat.
SOME PROCESSES YOU CAN AUTOMATE
Automate more than frequently asked questions
AI agents can execute complete processes by voice or chat, not just answer basic queries.
Sales
Lead qualification, data capture, commercial follow-up and referral.
Appointments
Scheduling, confirmation, rescheduling and reminders.
Support
Train a knowledge base and use it in voice and chat AI agents.
Reminders
Sales, collections, appointments, support, surveys, confirmations and reminders.
FROM IDEA TO OPERATION
1
Process analysis
We identify what you want to automate, which channels to use, what the AI should do and when a human should intervene.
2
Flow design
We define questions, answers, rules, data to capture, escalation conditions and expected results.
3
Knowledge base training
We create the information, tone, business rules and criteria that the AI will use to attend by voice or chat.
4
Testing and activation
We validate real conversations, adjust responses and accompany the startup.
Queremos conocer tu empresa.
Cu茅ntanos tu reto: ventas, soporte, WhatsApp multiagente, call center, IA o el proceso que quieras optimizar.
El metodo nebula para transformar tu comunicaci贸n.
Tres pasos. Una mejor forma de comunicarte.
1
Assessment
Diagn贸stico: Entendemos tus canales, equipo, procesos y necesidades de comunicaci贸n.
2
Assisted GoLive
Implementaci贸n guiada: Configuramos la soluci贸n, realizamos pruebas y capacitamos a tu equipo.
3
We Got You
Acompa帽amiento continuo: Te apoyamos con soporte y nuevas funcionalidades para tu operaci贸n.