Professional communication for service companies that need control and traceability
Unify calls, WhatsApp and web chat on a single cloud platform. Measure productivity, record procedures and serve better with AI and supervision.
What complicates the operation in service companies
Your reputation depends on your communication.
In an increasingly virtualized world, the perception of quality and service is more demanding in virtual service channels such as calls and chat. When channels are dispersed and there is no traceability, the team responds slower, opportunities are missed, and it is difficult to scale.
Main difficulties
- Requests that arrive through various channels without clear follow-up
- Irregular response times and low performance visibility
- Difficulty prioritizing cases and assigning those responsible
- Lack of metrics and reports to make decisions
- Hybrid or multi-site teams without central control
The Solution: The Nebula Ecosystem for Business
Your business, with the technology and support it deserves.
Professional quality calls and total control
- IVR, queues, transfers and diversions
- Recording and auditing for quality
- Reports by extension and call volume
- Local and international numbers (depending on availability)
Ordered care in a single tray
- Multi-agent WhatsApp, web chat and WebCall from a single panel.
- Intelligent distribution by rules and teams
- Statuses, labels and history per client
- Supervision and coaching
- Reports to optimize response times
Artificial intelligence
Copilot translates chats, suggests best responses, and transcribes call recordings to improve consistency and tracking. In addition, Virtual Agents can answer calls and chats, take information and refer to a human agent when the case requires it.
Main benefits for companies
More productivity. Less costs. Better experience.
Efficient and productive communication as you want.
Improve your communication with clients, team and suppliers, regardless of the channel you choose.
Monitoring and metrics
Recordings and statistical or detailed reports by user, agent, area or type of service.
Remote or hybrid operation
You and your team can work from anywhere, always connected.
Automation
Reminders, confirmations and push notifications.
Scalability
Add users or lines as your business grows.
Integrations
Integrate with your CRMs or ERPs so that each call or message is linked to a client or file.
Business use case
How Nebula boosts communication in companies.
Nuts and Screws
He integrated Nebula Voice, One and in 6 cities.
With Nebula we unify voice, WhatsApp and chat on a single platform. Today our teams operate from any country without losing control.
Laura Gomez
CX Director
Results
- Centralization of the sales area in a single city.
- A single tool for all communication.
- Greater control over the operation and performance of the equipment.
- A single invoice for all communication services.
- +32% productivity in operations.
- Full control of the operation in real time
- 91% customer satisfaction.
Sectors in which we already operate
Marketing Companies,
MARKET STUDIES,
GENERAL SERVICES,
Non-face-to-face sales,
ENTERTAINMENT,
Logistics Operators,
CONSTRUCTORS,
pollsters,
LAWYERS,
education.
Financial,
BANKS,
insurance,
Technical Support,
YOU,
Veterinarian, Engineering.
Engineering.
The nebula method to transform your communication.
Three steps. A better way to communicate.
1
Assessment
We understand your operation:
We analyze your communication flows, contact points and current tools to design a personalized plan that optimizes the attention, productivity and experience of your customers.
2
Assisted GoLive
Guided Nebula Deployment:
We configure and customize the solution according to your operation, we carry out tests, we train your team and we accompany you so that you start operating without friction from day one.
3
We Got You
Continuous support:
At Nebula we don't just implement: we accompany you throughout the entire process. You receive technical support, permanent updates and new features, always included in your plan.
Let's talk about how to transform your communication.
Tell us your challenge: sales, support, multi-agent WhatsApp, call center, AI or the process you want to optimize.
Let's talk about how to transform your communication.
Tell us your challenge: sales, support, multi-agent WhatsApp, call center, AI or the process you want to optimize.