Smart Omnichannel Communication

Plans that grow with your company. Unify service on a single platform with integrated AI and maintain control by agent, campaign and channel.

one Start

Small teams

  • 1 Customer service channel (telephony).
  • 3 Agents + 1 Supervisor/controller.
  • Basic metrics
  • AI call transcription.
  • Training + initial setup
  • Scalable, Without permanence.
  • Go-Live Assisted
Request Proposal

one pro

Expanding companies

  • 2 Customer Service Channels (Telephony and WhatsApp up to 2 Waba Accounts) 
  • 5 Agents + 1 Supervisor/controller
  • Attention bots.
  • Advanced reports
  • Agent support AI
  • Training + initial setup
  • Scalable + no permanence.
  • Go-Live Assisted
Request Proposal

one max

Consolidated companies / BPO contact centers

  • 2 Customer Service Channels (Telephony and WhatsApp up to 5 Waba Accounts)
  • 10 Agents + 2 Supervisor/controller
  • Attention bots.
  • Advanced reports.
  • Agent support AI.
  • Training + initial setup
  • Scalable + no permanence.
  • Go-Live Assisted
Request Proposal

Unifica llamadas, WhatsApp, chat web, Web Call en una sola plataforma con IA integrada. Ideal para empresas que quieren ofrecer atencion agil, profesional y automatizada.

Feature START PRO (Recommended) ENTERPRISE
Agents 3 5 10
Controllers or Supervisors 1 1 2
Call recording YEAH YEAH YEAH
Recording retention 3 months 6 months 12 months
Campaigns included 100 200 500
Contacts 10000 15000 20000
Forms for capture and typing YEAH YEAH YEAH
Breaks per agent Customizable Customizable Customizable
360 Monitoring/Listening/Training YEAH YEAH YEAH
Event scheduling by agent YEAH YEAH YEAH
Routing by schedule YEAH YEAH YEAH
Telephony
IVR Virtual Receptionist YEAH YEAH YEAH
Smart ACD Queues YEAH YEAH YEAH
BYN portability YEAH YEAH YEAH
Automatic Likert surveys YEAH YEAH YEAH
Fixed or mobile Local Number (Colombia, United States, Mexico, Peru, Argentina) 1 1 2
Outgoing calls Prepaid bag Prepaid bag Prepaid bag
Call Blasting YEAH YEAH YEAH
Predictive, Progressive, Preview Dialer YEAH YEAH YEAH
WhatsApp
WABA WhatsApp accounts 0 3 5
Sending mass messages NO YEAH YEAH
Bots NO YEAH YEAH
Message templates NO YEAH YEAH
Chat Transfer YEAH YEAH YEAH
Reports
Campaign reports YEAH YEAH YEAH
Agent Reports YEAH YEAH YEAH
WhatsApp reports NO YEAH YEAH
Advanced
Integration with powerBI YEAH YEAH YEAH
Integration API YEAH YEAH YEAH
Subdomain and SSL YEAH YEAH YEAH
Training and Support
Complete training for Supervisors and agents (remote) YEAH YEAH YEAH
Initial setup YEAH YEAH YEAH
GO LIVE assisted 1 week 15 days 30 days
Support included Help desk and chat Help desk and chat Help desk, chat and telephone
Asesora ONE

Can we help you choose?

Let's put together a plan tailored to you, at no cost or commitment.

Schedule a meeting Let's talk Write to us

Frequently asked questions

Does ONE include multi-agent WhatsApp?

Yes, you can attend WhatsApp with several agents (official WABA), depending on your plan and configuration.

What do I need to activate WhatsApp?

Have your Facebook Business account (Business Manager) activated and complete the WhatsApp Business configuration. We guide you in the process.

Does ONE include AI agents?

Yes. All plans can include AI agents for calls and chat, configured according to your process.

What can AI agents do?

Attend, take information, execute flows (sales, support, appointments, surveys, portfolio) and refer to a human agent with context when necessary.

Does ONE include agent support bots and AI?

Yes, includes AI bots (depending on plan and configuration).

Can I measure productivity and response times?

Yes, with metrics and reports by agent, channel and campaign (advanced according to plan).

Is there permanence?

No. The plans are without permanence.

How do I choose the right plan?

We recommend it depending on your volume, channels, number of agents and objective.