Smart Omnichannel Communication
Plans that grow with your company. Unify service on a single platform with integrated AI and maintain control by agent, campaign and channel.
one Start
Small teams
Incluye:
- • 1 Customer service channel (telephony).
- • 3 Agents + 1 Supervisor/controller.
- • Basic metrics
- • AI call transcription.
- • Training + initial setup
- • Scalable, Without permanence.
- • Go-Live Assisted
one pro
Expanding companies
Incluye:
- • 2 Customer Service Channels (Telephony and WhatsApp up to 2 Waba Accounts)
- • 5 Agents + 1 Supervisor/controller
- • Attention bots.
- • Advanced reports
- • Agent support AI
- • Training + initial setup
- • Scalable + no permanence.
- • Go-Live Assisted
one max
Consolidated companies / BPO contact centers
Incluye:
- • 2 Customer Service Channels (Telephony and WhatsApp up to 5 Waba Accounts)
- • 10 Agents + 2 Supervisor/controller
- • Attention bots.
- • Advanced reports.
- • Agent support AI.
- • Training + initial setup
- • Scalable + no permanence.
- • Go-Live Assisted
| Feature | START | PRO (Recommended) | ENTERPRISE |
|---|---|---|---|
| Agents | 3 | 5 | 10 |
| Controllers or Supervisors | 1 | 1 | 2 |
| Call recording | YEAH | YEAH | YEAH |
| Recording retention | 3 months | 6 months | 12 months |
| Campaigns included | 100 | 200 | 500 |
| Contacts | 10000 | 15000 | 20000 |
| Forms for capture and typing | YEAH | YEAH | YEAH |
| Breaks per agent | Customizable | Customizable | Customizable |
| 360 Monitoring/Listening/Training | YEAH | YEAH | YEAH |
| Event scheduling by agent | YEAH | YEAH | YEAH |
| Routing by schedule | YEAH | YEAH | YEAH |
| Telephony | |||
| IVR Virtual Receptionist | YEAH | YEAH | YEAH |
| Smart ACD Queues | YEAH | YEAH | YEAH |
| BYN portability | YEAH | YEAH | YEAH |
| Automatic Likert surveys | YEAH | YEAH | YEAH |
| Fixed or mobile Local Number (Colombia, United States, Mexico, Peru, Argentina) | 1 | 1 | 2 |
| Outgoing calls | Prepaid bag | Prepaid bag | Prepaid bag |
| Call Blasting | YEAH | YEAH | YEAH |
| Predictive, Progressive, Preview Dialer | YEAH | YEAH | YEAH |
| WABA WhatsApp accounts | 0 | 3 | 5 |
| Sending mass messages | NO | YEAH | YEAH |
| Bots | NO | YEAH | YEAH |
| Message templates | NO | YEAH | YEAH |
| Chat Transfer | YEAH | YEAH | YEAH |
| Reports | |||
| Campaign reports | YEAH | YEAH | YEAH |
| Agent Reports | YEAH | YEAH | YEAH |
| WhatsApp reports | NO | YEAH | YEAH |
| Advanced | |||
| Integration with powerBI | YEAH | YEAH | YEAH |
| Integration API | YEAH | YEAH | YEAH |
| Subdomain and SSL | YEAH | YEAH | YEAH |
| Training and Support | |||
| Complete training for Supervisors and agents (remote) | YEAH | YEAH | YEAH |
| Initial setup | YEAH | YEAH | YEAH |
| GO LIVE assisted | 1 week | 15 days | 30 days |
| Support included | Help desk and chat | Help desk and chat | Help desk, chat and telephone |
Don't know where to start?
We help you identify whether your company should start with Telephony, multi-agent WhatsApp, or a more complete omnichannel operation.
Frequently asked questions
Does ONE include multi-agent WhatsApp? +
Yes, you can attend WhatsApp with several agents (official WABA), depending on your plan and configuration.
What do I need to activate WhatsApp? +
Have your Facebook Business account (Business Manager) activated and complete the WhatsApp Business configuration. We guide you in the process.
Does ONE include AI agents? +
Yes. All plans can include AI agents for calls and chat, configured according to your process.
What can AI agents do? +
Attend, take information, execute flows (sales, support, appointments, surveys, portfolio) and refer to a human agent with context when necessary.
Does ONE include agent support bots and AI? +
Yes, includes AI bots (depending on plan and configuration).
Can I measure productivity and response times? +
Yes, with metrics and reports by agent, channel and campaign (advanced according to plan).
Is there permanence? +
No. The plans are without permanence.
How do I choose the right plan? +
We recommend it depending on your volume, channels, number of agents and objective.