More productivity, less complexity
With Nebula, your omnichannel operation works in the cloud: calls, WhatsApp, web chat, AI bots and real-time reports
The challenge of BPO and Contact Centers
Your operation grows, but so does its complexity.
BPOs manage multiple clients, campaigns and service channels, while maintaining service metrics and operational control. Nebula helps you centralize, measure, and scale without friction.
Main difficulties
- High staff turnover.
- Slow learning curve.
- Limited scalability and high license or hardware costs.
- Lack of agent monitoring tools.
- Complexity in multi-campaign or multi-client reports.
- Low agent productivity.
The Solution: The Nebula Ecosystem for BPO
A single platform. All your channels. All your control.
Operate your complete contact center from the cloud, integrating voice, messaging and bots with AI, in an interface adaptable to your operation.
- Incoming and outgoing calling campaigns.
- Recording, routing and agent control.
- Automatic markers (preview, progressive and predictive).
- Smart IVR and configurable queues per campaign.
- Multi-agent WhatsApp, web chat, WebCall and social networks in a single tray.
- Bots with AI for classification, automatic responses and distribution by time/language/priority.
- Exclusive area for agents: easy access, without complex installations or configurations.
Artificial intelligence
Add AI to your operation to accelerate care and improve quality:
- Virtual voice and chat agents (they answer, take data and refer to a human).
- Automatic translation and correction of messages.
- Sentiment analysis, response suggestions and summaries for monitoring and continuous improvement.
Main benefits for BPO
Designed for high volume, high performance operations.
Omnichannel (voice, chat and social networks)
Combine telephony, messaging and automation with AI in a single operation
Complete traceability:
Recordings and metrics per agent and per campaign to measure productivity and quality in real time.
Remote or hybrid operation
Agents and supervisors connected from anywhere, with real-time administration.
Virtual numbers
Telephone and WhatsApp campaigns with local numbers in each country (depending on availability).
Cost control
Optimize by paying for active agents and channels.
Integrations
Connect with CRM/ERP to link calls and messages to clients or files.
The nebula method to transform your communication.
Three steps. A better way to communicate.
1
Assessment
We understand your operation:
We analyze your communication flows, contact points and current tools to design a personalized plan that optimizes the attention, productivity and experience of your customers.
2
Assisted GoLive
Guided Nebula Deployment:
We configure and customize the solution according to your operation, we carry out tests, we train your team and we accompany you so that you start operating without friction from day one.
3
We Got You
Continuous support:
At Nebula we don't just implement: we accompany you throughout the entire process. You receive technical support, permanent updates and new features, always included in your plan.
Let's talk about how to transform your communication.
Tell us your challenge: sales, support, multi-agent WhatsApp, call center, AI or the process you want to optimize.
Let's talk about how to transform your communication.
Tell us your challenge: sales, support, multi-agent WhatsApp, call center, AI or the process you want to optimize.