Centralized communication
Calls, WhatsApp, campaigns, agents, social networks and AI from a more organized operation.
Cloud communication to serve better and grow
Nebula centralizes IP telephony, omnichannel attention, multi-agent WhatsApp and artificial intelligence so your company responds better, follows up and works with greater control.
CHOOSE HOW YOU WANT TO START WITH NEBULA
You can start with IP telephony, move towards omnichannel attention or combine both solutions with artificial intelligence.
Business telephony
Ideal if you need:
- Modernize your company's telephony.
- Manage extensions for teams, areas or branches.
- Record and consult calls.
- Configure schedules, IVR and attention rules.
- Measure incoming, outgoing and missed calls.
- Work from office, home or any location.
- Improve your customers' experience.
Powered by Nebula AI
Meet VoiceOmnichannel attention
Ideal if you need:
- Centralize calls and conversations.
- Attend WhatsApp calls with multiple agents.
- Intelligent voice and chat bots for automation.
- Distribute interactions by campaigns or teams.
- Supervise agents and productivity.
- Manage sales, support, customer service.
- Integrate channels like WhatsApp, Facebook and Instagram.
Powered by Nebula AI
Meet One
Nebula AI powers Voice and One
Human, virtual or hybrid attention
Nebula's artificial intelligence is a transversal layer that integrates into your calls, chats and campaigns to assist human agents, analyze conversations and automate processes by voice or chat. Humans and AI working together or separately, according to each process.
AI TO ASSIST AGENTS AND ANALYZE CONVERSATIONS
Customer Support Assistance
suggestions, context and assistance during the conversation.
Writing and Translation Improvement
clearer messages and support in other languages.
Transcription and Summary
calls and chats converted into searchable information.
Sentiment Analysis
identifies satisfaction, non-conformity or risk.
A PLATFORM TO ORGANIZE YOUR COMPANY'S COMMUNICATION
Supervision and reports
Measure calls, chats, agents, attention times, productivity and results by channel.
Productivity with AI
Assist your agents, summarize conversations, translate chats, transcribe calls and automate repetitive tasks.
Nebula Accompaniment
We help you choose, configure and launch the right solution for your company.
NEBULA ADAPTS TO YOUR INDUSTRY
Companies and services
Centralize calls, chats and video calls on a single platform that connects your teams with clients.
Shops and shops
Offer personalized attention, confirm orders and build customer loyalty with automated flows and intelligent bots.
Hotels and tourism
Manage reservations, requests and guest service from a single channel, with integrated AI and WhatsApp Business.
Entrepreneurs and startups
Evolve from your personal cell phone to a professional platform, ready to grow with your business.
Health
Efficiently manage high volumes of calls and chats, optimizing internal coordination and improving the patient experience.
BPO and contact centers
Manage multiple campaigns and control the performance of human talent with support, supervision and control.
THE NEBULA METHOD TO TRANSFORM YOUR COMMUNICATION.
Three steps. A better way to communicate.
1
ASSESSMENT
Diagnosis: We understand your channels, team, processes and communication needs.
2
ASSISTED GOLIVE
Guided Implementation: We configure the solution, perform tests and train your team.
3
WE GOT YOU
Continuous Support: We support you with technical support and new features for your operation.
Queremos conocer tu empresa.
Cuéntanos tu reto: ventas, soporte, WhatsApp multiagente, call center, IA o el proceso que quieras optimizar.
FREQUENTLY ASKED QUESTIONS
Is Nebula only IP telephony? +
No. Nebula includes enterprise IP telephony with Voice, omnichannel service with One and artificial intelligence as a transversal layer.
What is the difference between Voice and One? +
Voice organizes calls, extensions, IVR, recordings and reports. One organizes multi-agent WhatsApp, campaigns, agents, supervision and omnichannel service.
Is AI included in all plans? +
Yes. Plans include initial AI minutes. If you need to process more calls, you can purchase additional packages or pay per use.
Can I keep my current number? +
In most cases yes, subject to technical availability, country, operator and portability conditions.
How long does it take to activate? +
Generally activation is done in approximately 48 business hours, depending on service availability and conditions.
Is there a permanence clause? +
Nebula can be contracted without a permanence clause, depending on the agreed commercial conditions.